Ticket Policies

1. Booking Confirmation

  • All bookings are confirmed once payment is successful.

  • An e-ticket will be sent via email or SMS.

2. Ticket Validity

  • Tickets are valid only for the date, route, and bus operator specified at the time of booking.

  • Name changes are generally not allowed unless specified by the operator.

3. Seat Selection

  • Passengers can choose seats during booking, subject to availability.

  • Operators may change seat assignments in exceptional circumstances.

4. Cancellation & Refunds

  • Cancellation policies vary by bus operator.

  • Refund eligibility depends on the ticket type and timing of the cancellation.

  • Check the Refund Policy for details on fees and processing.

5. No-Show Policy

  • Passengers who fail to board without canceling may forfeit the ticket.

6. Travel Documents

  • Passengers must present the e-ticket (digital or printed) at the bus station.

  • Additional ID may be required by some operators.

7. Special Requests

  • Requests for extra luggage, pets, or special assistance should be made in advance and are subject to operator approval.

8. Responsibility

  • The bus operator is responsible for the journey and onboard services.

  • The booking platform acts as an intermediary to facilitate ticketing.

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